689ph Casino
Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and 689ph Casino ("689ph," "we," "us," or "our"), governing your access to and use of the 689ph online gaming platform, website, mobile interfaces, and all associated services (collectively, the "Platform").

By completing the registration process on the 689ph Platform, by clicking any checkbox indicating agreement to these Terms, or by accessing or using the Platform in any way, you represent and warrant that:

• You have read these Terms in full and agree to be bound by them;
• You are at least 21 years of age and legally competent to enter into a binding contract under Philippine law;
• You are accessing the Platform from a jurisdiction where online gambling is legal;
• You are not on any self-exclusion list maintained by 689ph or PAGCOR;
• All information you provide to 689ph is accurate, current, and complete.

These Terms shall be read in conjunction with 689ph's Privacy Policy and Responsible Gaming Policy, all of which form part of the contractual relationship between you and 689ph.

2 Eligibility & Age Verification

To be eligible to register and use the 689ph Platform, you must satisfy all of the following conditions at all times during which you hold an account:

• You are at least 21 years of age at the time of registration and at all times thereafter;
• You are a natural person and not a corporation, trust, or other legal entity;
• You hold a valid Philippine mobile number that is registered in your name;
• You are not a current employee, contractor, officer, director, or immediate family member of an employee of 689ph or any of its affiliated companies, game providers, or payment processors;
• You are not acting on behalf of another person, organization, or entity;
• Online gambling is not prohibited by the laws of your jurisdiction of residence.

2.1 Age Verification Process

689ph conducts mandatory Know Your Customer ("KYC") verification as part of the PAGCOR regulatory monitoring framework. All account holders must submit a valid Philippine government-issued identification document, including but not limited to: the PhilSys National ID, passport, driver's license, SSS/UMID card, PRC ID, PhilHealth ID, or Voter's ID. A selfie photograph matching the submitted ID is also required.

Until KYC verification is completed, certain Platform features — including withdrawals — will be restricted. 689ph reserves the right to request updated or additional identity verification at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

2.2 Consequences of Ineligibility

If 689ph determines at any time that an account holder does not meet the eligibility requirements, or that false information was provided during registration, 689ph reserves the right to: immediately suspend or permanently close the account; void all bets, wagers, and game results associated with the account; return deposits less any amounts already withdrawn; and report the matter to PAGCOR and relevant Philippine authorities as required by applicable law and regulation.

3 Account Registration & Management

3.1 One Account Per Person

Each person may hold only one active account on the 689ph Platform. Creating multiple accounts — whether using the same or different personal information, mobile numbers, or payment methods — constitutes a material breach of these Terms. Where multiple accounts are detected, 689ph reserves the right to close all associated accounts, forfeit all balances, and terminate all pending withdrawals without obligation to provide further reason or recourse.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your 689ph account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. You agree to:

• Use a strong, unique password that is not shared with any other platform or service;
• Not share your account credentials with any other person under any circumstances;
• Notify 689ph's customer support immediately if you suspect unauthorized access to your account;
• Log out from your account when using shared, public, or borrowed devices.

689ph will never ask you for your password or OTP code via any communication channel. Requests for such information should be treated as fraudulent and reported to 689ph support immediately.

3.3 Account Information Accuracy

You are required to provide accurate and complete information at registration and to update such information promptly whenever changes occur. Account information must match the details on your KYC-verified identity document. Discrepancies between account information and KYC documents may result in restrictions on deposits, withdrawals, or platform access pending resolution.

4 Deposits

4.1 Accepted Payment Methods

689ph accepts deposits via the following payment methods available to Philippine-based players:

4.2 Deposit Conditions

All deposits made to the 689ph Platform must originate from payment accounts held in the account holder's own name and verified under the same identity as the 689ph account. Third-party deposits — payments made from accounts belonging to another person — are strictly prohibited and may result in account suspension and reversal of funds.

689ph does not charge fees on deposits. However, payment processors, banks, or e-wallet providers may impose their own fees in accordance with their individual terms of service. 689ph has no control over and accepts no liability for third-party transaction fees.

5 Withdrawals

5.1 Withdrawal Requirements

Before any withdrawal can be processed on the 689ph Platform, the account holder must have completed KYC identity verification as described in Section 2.1. Withdrawal requests submitted from unverified accounts will be placed on hold pending completion of KYC.

Withdrawals may only be made to payment methods in the account holder's own name. The withdrawal destination must match the identity verified on the account. 689ph reserves the right to request additional documentation before processing withdrawal requests above specified thresholds, in accordance with PAGCOR and AMLC requirements.

5.2 Withdrawal Processing Times

689ph processes withdrawal requests to GCash and Maya typically within minutes to a few hours during regular operating hours. Bank transfers (BPI, BDO) may take up to one business day. Cryptocurrency withdrawals are subject to blockchain confirmation times. 689ph does not hold verified account withdrawals without cause. Where a withdrawal is delayed beyond the stated processing time, players should contact 689ph support via 24/7 live chat.

5.3 Withdrawal Restrictions

689ph reserves the right to delay or decline a withdrawal request where: the account is under investigation for suspected fraud, money laundering, or bonus abuse; KYC documentation has not been satisfactorily completed; a chargeback or payment dispute has been initiated by the account holder on a prior deposit; or there is a regulatory hold instruction from PAGCOR or a Philippine law enforcement authority.

6 Bonuses, Promotions & Rewards

6.1 General Bonus Conditions

All bonuses, free bets, cashback offers, reload bonuses, and referral rewards offered by 689ph are subject to the specific terms and conditions applicable to each promotion, which are published alongside each offer. In addition, the following general conditions apply to all 689ph bonuses:

• Bonuses are available only to verified 689ph account holders aged 21 or above;
• Only one active bonus may be held at any time unless otherwise specified;
• Wagering requirements must be met in full before bonus-derived winnings can be withdrawn;
• 689ph reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice;
• Bonuses have expiry periods — unused bonus credit or unmet wagering requirements expire as specified in the promotion terms;
• Bonuses are non-transferable and have no cash value unless explicitly converted through the wagering process.

6.2 Bonus Abuse

689ph actively monitors for patterns indicating bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion; placing offsetting or hedge bets designed to meet wagering requirements with minimal risk; coordinating with other players to exploit promotion terms; and using automated software to fulfill wagering requirements. Accounts found to have engaged in bonus abuse will have all associated bonuses and resulting winnings forfeited. Accounts may be suspended or permanently closed at 689ph's discretion.

7 Gaming Rules & Fair Play

7.1 Certified Random Number Generation

All games available on the 689ph Platform — including slot games, live dealer games, bingo, RNG table games, and fishing games — use certified Random Number Generation (RNG) software that has been independently tested and verified. Game outcomes are random, unpredictable, and cannot be influenced by 689ph, the game provider, or the player. The published Return to Player (RTP) percentages for each game reflect the actual certified RTP configuration of that game as deployed on the 689ph Platform.

7.2 Accepted Bets and Void Bets

Bets accepted by the 689ph system are binding and cannot be cancelled after confirmation, except in the event of a technical error that prevented the correct execution of the wager. In the event that a game is interrupted due to a technical issue after a wager has been accepted but before a result is determined, the bet will be either voided and the wager credited back to the player's account, or resolved using the state of play at the point of interruption, as technically determined. The decision of 689ph's technical team is final in all cases of disputed game outcomes arising from technical interruptions.

7.3 Software Errors and Malfunctions

In the event of a software malfunction, display error, or game configuration error that results in an incorrect game outcome or an incorrectly displayed payout, 689ph reserves the right to void the affected bets and return the wager amounts to the affected accounts. 689ph is not liable for losses resulting from software errors, nor is it obligated to honour payouts resulting from clear software errors or misconfigured game parameters. Players who identify a software error are requested to stop playing and contact 689ph support immediately — continuing to play a known error constitutes exploitation and will result in forfeiture of all associated winnings.

8 Responsible Gaming

In compliance with PAGCOR's responsible gaming requirements, 689ph provides the following player protection tools to all account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Limits take effect immediately. Increases to deposit limits are subject to a 7-day cooling-off period before taking effect.
• Session Time Limits: Players may set limits on the duration of individual gaming sessions. When the limit is reached, the session is ended and the player is notified.
• Reality Checks: Periodic in-session notifications remind players of the time elapsed during a gaming session.
• Cooling-Off Period: Players may apply a temporary restriction on their account for a defined period of between 24 hours and 6 weeks. During this period, the account remains accessible for withdrawal purposes only.
• Self-Exclusion: Players may request a longer-term or permanent self-exclusion from the 689ph Platform. Self-exclusion requests take effect within 24 hours of confirmation. 689ph does not contact self-excluded players with marketing materials. Self-exclusion periods may not be reversed before the specified period has expired.

Players in the Philippines experiencing gambling-related difficulties are encouraged to seek support. 689ph cooperates with PAGCOR's responsible gaming framework and supports referrals to relevant counselling services.

9 Prohibited Conduct

The following activities are strictly prohibited on the 689ph Platform and constitute a material breach of these Terms, potentially subject to criminal penalties under Philippine law:

• Fraud: Any attempt to use stolen payment credentials, falsified identity documents, or misleading information to access or operate a 689ph account;
• Money Laundering: Using the 689ph Platform as a conduit for the placement, layering, or integration of funds derived from unlawful activities, in violation of Republic Act 9160 (Anti-Money Laundering Act) and its amendments;
• Multi-Accounting: Creating or operating more than one 689ph account for any purpose, including circumventing account restrictions, claiming multiple bonuses, or evading a self-exclusion;
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including live dealer games and poker-format games;
• Automated Software: Using bots, macros, artificial intelligence tools, or any automated software to interact with the 689ph Platform in place of genuine human play;
• Exploitation of Errors: Continuing to play a game after identifying a software error, misconfiguration, or display error that affects game outcomes, and retaining winnings arising from such error;
• Chargebacks: Initiating a chargeback, payment reversal, or dispute with a payment provider in bad faith after funds have been deposited to and used on the 689ph Platform;
• Abuse of Support: Filing false complaints, providing fraudulent screenshots or evidence, or otherwise attempting to mislead 689ph's customer support team.

689ph reserves the right to report prohibited conduct to PAGCOR, the Philippine AMLC, and relevant law enforcement agencies where required by applicable law or regulation.

10 Intellectual Property

All content on the 689ph Platform — including but not limited to software, source code, game assets, graphics, logos, trademarks, trade names, service marks, text, videos, and audio — is the property of 689ph or its licensors and is protected by applicable intellectual property laws of the Philippines and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 689ph Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the 689ph Platform without prior written consent from 689ph.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 689ph shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of the Platform, including loss of profits, loss of data, loss of goodwill, or service interruption, even if 689ph has been advised of the possibility of such damages.

689ph's total aggregate liability to any individual player for any claim arising under or in connection with these Terms shall not exceed the total net deposits made by that player to the 689ph Platform in the twelve-month period preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude 689ph's liability for death or personal injury caused by 689ph's negligence, fraud, or any other liability that cannot lawfully be excluded under Philippine law.

12 Account Suspension & Termination

12.1 Termination by Player

You may close your 689ph account at any time by contacting 689ph customer support. Before closure, any remaining balance will be paid to your verified withdrawal method, subject to the conditions in Section 5. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

12.2 Termination by 689ph

689ph reserves the right to suspend or permanently terminate any account, with or without prior notice, in the following circumstances: breach of any provision of these Terms; provision of false, misleading, or fraudulent information; engagement in prohibited conduct as described in Section 9; failure to complete required KYC verification within a specified timeframe; account inactivity for a period exceeding 12 consecutive months; receipt of a regulatory instruction from PAGCOR or a competent Philippine authority; or where 689ph determines, in its reasonable discretion, that continued operation of the account poses a risk to the Platform's integrity or compliance obligations.

13 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute through 689ph's internal dispute resolution process by contacting 689ph customer support with a written description of the dispute. 689ph will use reasonable efforts to resolve the matter within 30 days of receipt. If the dispute cannot be resolved internally, either party may escalate the matter to PAGCOR's dispute resolution mechanism or proceed through the Philippine court system.

14 Amendments to These Terms

689ph reserves the right to amend, update, or replace these Terms and Conditions at any time. Where amendments are material — affecting player rights, financial terms, or game rules — 689ph will provide reasonable notice via the Platform and/or to registered account holders' registered mobile numbers before the amendments take effect.

Continued use of the 689ph Platform following the effective date of any amended Terms constitutes acceptance of the revised Terms. If you do not agree to amended Terms, you must cease using the Platform and may close your account in accordance with Section 12.1 prior to the effective date of the amendment.

The version of these Terms current at the time you take any action on the Platform governs that action. The effective date displayed at the top of this page indicates when the current version came into force.

15 Contact Information

For questions, complaints, or support related to these Terms and Conditions or your 689ph account, please contact the 689ph support team through the following channels:

• Live Chat: Available 24/7 directly on the 689ph Platform — the fastest method for account-related queries.
• Email: [email protected] — response within 24 hours for non-urgent matters.
• Platform: The 689ph website at 689ph.app for self-service account management, including deposit, withdrawal, KYC, and responsible gaming tools.

For regulatory matters or escalated complaints involving PAGCOR, players may contact PAGCOR directly through official Philippine government channels. 689ph cooperates fully with all PAGCOR regulatory inquiries.